How Human-Centered Design is Transforming Our Experiences and Our Expectations

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The global pandemic has forced leaders across industries to rethink design and the user experience. When the practical safety concerns of their products and services come into play, “form follows function” becomes paramount. This is particularly true for the travel industry, as business and leisure travelers alike must be confident that travel is safe before they return to their old ways. How are creators reconciling these external forces as they reimagine new and updated digital tools and services that their customers rely on?

In this video, FastCo Works and Deem explore the future of digital design and its effect on the user experience in multiple industries. Watch me host and moderate an online panel for Fast Company, here.

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Abigail Bassett is a full-time freelance journalist, content creator, and television, video, and podcast host whose work has appeared in publications like TechCrunch, Fast Company, Inc. Magazine, Forbes, Fortune, Motor Trend, Shondaland, Money Magazine, and on CNN. Her passion is telling unique stories that change the way we see, interact with, and relate to the world. She is also a Yoga Alliance Registered 500-hour yoga teacher.

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