As the world gets back to travel, the customer journey is evolving. Innovative digital capabilities, fintech, and travel products are meeting customers throughout their journey, from the earliest planning stages all the way to the hotel lobby. In this video, you’ll learn how top industry game-changers are elevating travel experiences, earning traveler loyalty, and pushing innovation forward.
I sat down with leaders from Capital One, Uber and Hopper to talk about what the future of travel loyalty looks like.
You can watch the full panel over at Fast Company, here.
Abigail Bassett is a full-time freelance journalist, content creator, and television, video, and podcast host whose work has appeared in publications like TechCrunch, Fast Company, Inc. Magazine, Forbes, Fortune, Motor Trend, Shondaland, Money Magazine, and on CNN. Her passion is telling unique stories that change the way we see, interact with, and relate to the world. She is also a Yoga Alliance Registered 500-hour yoga teacher.